Support that connects to everything
Vermo brings chat, email and tickets into one inbox — wired into Shopify, WooCommerce, WordPress and any app you build yourself.
Free for 3 seats · no card · connect a store in 5 minutes
About Vermo
Vermo was built by support leads and engineers who think a help desk should know your orders, your products and your own systems — not just your tickets.
Features built around the queue
Answer faster because the order, the product and the customer are already on screen.
Chat, email, SMS, WhatsApp, Instagram and forms arrive as one thread per customer.
Live orders, stock and subscriptions from the connected platform — no nightly sync.
Route by platform, value or priority. SLA clocks pause while you wait on the customer.
Built for connected stores
From order lookups to custom internal tools, every part of Vermo exists to remove the second tab.
Answer without switching tabs— order, payment and catalog in the same panel as the thread
Act from the conversation— refund, cancel, edit or send a return label inline
Bring your own data— any internal system can render a card in the sidebar
Push your own records next to the conversation — subscriptions, licence keys, delivery routes.
POST /v1/sidebar-cards
{ "app": "northform_crm",
"title": "Account health",
"fields": [ … ] }Proven impact
Loved by support teams
We replaced two tools with Vermo. Order lookups used to be a second tab and a copy-pasted number.
Our licence system renders in the sidebar, so support answers billing questions without escalating to engineering.
Routing rules and SLA clocks meant our peak season queue never got out of hand.
Pricing
Every plan includes all channels and every native integration.
Still curious?
Vermo is simple by design. If something is missing, our team replies within a business day.